Support
Last updated: 24 April 2026
Lansia is built by one person, Tim Sfiligoj, and support goes straight to the same inbox.
Email support
The fastest way to reach us is email.
I read every message and usually reply within 1 business day (Slovenia time).
What to include
To help us help you faster, please tell us:
- What you were trying to do
- What happened instead
- Your device (e.g. iPhone 15 Pro, Pixel 8)
- Your OS version (e.g. iOS 18.2, Android 14)
- The Lansia version and build number (Settings → scroll to bottom)
If something went visibly wrong on screen, a screenshot is the single most useful thing you can send.
Common questions
I lost my Lifetime Access after reinstalling the app. Open the app, go to Settings → Restore purchase. This syncs your purchase from your Apple ID or Google account. If it still doesn't restore, email us with the email address you used to sign in.
I signed in with a different provider (Apple / Google / Email) and now I don't see my old goals. Lansia links accounts by email. If the email matches, your data merges automatically on next sign-in. If they don't match, email us. We can help manually.
How do I delete my account? Settings → Delete account. This immediately removes all your data and signs you out. It cannot be undone.
Can I get a refund? Refunds for Lifetime Access go through Apple (iOS) or Google Play (Android). We can't process them directly. Request a refund through your App Store or Play Store account.
Bugs and feature requests
Both welcome. Same email, same inbox.
Privacy and data
If you want a copy of your data, or have any privacy-related question, write to the same address and mention "privacy" in the subject.
Thanks for using Lansia.
Tim